Return & Refund Policy

Refund & Return Policy

Requesting a Return
If you're not 100% satisfied with your purchase, please contact us at tryglowssy@gmail.com to initiate a return. Items sent back without prior request will not be accepted.

Eligibility
We accept returns or exchanges within 30 days of delivery, provided the item meets the following conditions:

  • Unused and unopened

  • In its original packaging and condition

Please note: Returns are not accepted for opened or used products.

Shipping Responsibility
Customers are responsible for return shipping costs and assume all liability for the shipment.
Once your return is approved, our support team will provide you with the correct return address.
Returns sent to any other address will not be processed.

Damaged or Incorrect Items

Please inspect your order immediately upon delivery. If you receive a defective, damaged, or incorrect item, contact us at tryglowssy@gmail.com with a photo of the issue. We’ll do our best to resolve it promptly.

Shipping Delays & Partial Refunds

If your order is significantly delayed and you can no longer wait, you may be eligible for a partial refund. Contact our support team for review and assistance.

Resend Policy

If your order couldn’t be delivered due to a courier issue, we will resend it at no additional cost.
However, if a resend is requested due to an address change or incorrect information submitted by the customer, a $10 reshipping fee will apply.

Address Changes

Requests to change the shipping address must be submitted within 24 hours of placing the order.
Changes made after that may not be processed if the order is already in fulfillment.

Order Cancellation

Orders can be canceled within 20 to 30 minutes of being placed, provided a valid reason is given.
After this window, cancellations are no longer possible due to automatic processing.

Product Description Concerns

If you feel the product received does not match its online description, email us at tryglowssy@gmail.com. We’ll investigate and provide a resolution accordingly.

EU Customers – 14-Day Cooling-Off Period

If your order was delivered to the European Union, you have the right to return it within 14 days of delivery for any reason, as long as it is unused, in original packaging, and accompanied by proof of purchase.

Refund Timeline

Once your return is received and inspected, we will notify you of approval. If approved, refunds will be issued to the original payment method within 10 business days. Please note that your bank may require additional time to process the transaction.

Questions?
We're here to help. Contact us at 📩 tryglowssy@gmail.com